One-Year Warranty：

We offer a 1-year warranty for items on us.elegrp.com, Amazon, and ELE Group Inc.'s online stores. Warranty excludes damage from improper installation, misuse, or modification. Contact us during business hours for installation assistance. See Warranty policy for more details.

30 Day Money-Back Guarantee：

We're confident our products will delight you. Enjoy a 30-day money-back guarantee; retain original item and packaging. Email dtc@elegrp.com to start return process. Upon request, receive an RMA for return shipment.

How To Set Up A Return?

1. Log into your account or sign in as a guest.2. Select the order(s) you wish to return.3. Copy your order No. and email to our customer service: dtc@elegrp.com4. You will receive a free return lable from our customer service, then you need to contact the logistics company to pick up the goods for return.5. Once we receive the returned product and the product with the packaging are undamaged, we will arrange for a refund within 3-7 working days.

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Note：Payment commissions charged by any payment platform to customers are not refundable, as that is the fee charged by the third party payment platform. We will only refund the full amount of the product purchased by the customer, as well as only cover the shipping costs for the customer to return the product (we will provide a return form to the customer).