Free shipping on orders over $39.00

Charge standard postage of $4.49 for orders under $39.00


How long does delivery take?

We ship orders Monday through Friday excluding national holidays. Order confirmation and tracking information will be sent to you once your order has been processed and is ready to ship. Order turnaround time is 1 business day.

General Shipping Time :

The United States : 3-7 business days

(Note: The delivery time of pre-sale products is subject to the arrival time.)


What countries do you ship to?

US only.

We cannot deliver to the following areas:
1. Alaska
2. Hawaii
3. Guam
4. American Samoa
5. Marshall Islands
6. Northern Mariana Islands
7. Palau
8. Puerto Rico
9. Rhode Island
10. U.S. Virgin Islands
11. Armed Forces Americas
12. Armed Forces Europe
13. Armed Forces Pacific
Thanks for your understanding.


I ordered more than 1 item. Will they all be delivered at the same time?

If you have ordered multiple items, our aim is to deliver them to you simultaneously. However, depending on the availability and logistics, there might be instances where the items are delivered separately


Can I change the delivery address of my package after it has been shipped out?

Once a package has been shipped out, it can be challenging to change the delivery address. However, it is advisable to contact the shipping carrier or the company from which you made the purchase as soon as possible. They may be able to assist you in rerouting the package or provide alternative solutions.

Notes:

• Orders can be cancelled for a full refund if the cancellation is requested prior to the shipment. For further assistance regarding order cancellations, please contact us at support@elegrp.com. We will be happy to assist you.
• In the event that a customer provides an incorrect address resulting in the loss or irretrievably of a package, the customer is responsible for the loss. ELEGRP will not be liable for replacing the order or issuing a refund in such cases. It is crucial to provide accurate and up-to-date address information to ensure successful delivery.

Sales Tax

Aside from any shipping costs, your order may be subject to sales taxes. We are required to charge these based on specific state and local tax rates.